Terms of Service

These terms govern the services provided by Ringrelay ("Ring Relay", "we") to business customers ("you"). Our service is sold to businesses, not consumers. By signing up, you confirm you are acting for a business.

Ring Relay sets up and operates an AI powered phone receptionist for your business. It answers calls, holds natural conversations, filters spam, collects caller details, and books appointments according to the rules agreed with you during onboarding. We configure, test, and monitor the agent; you approve how it sounds before it answers a real customer.

• A one time setup fee, payable before onboarding begins, covering configuration, calendar and CRM connection, number setup, and live testing.
• A flat monthly retainer for your chosen tier, as published on the pricing page or agreed in writing. No per minute charges and no overage bills.
• A 90 day minimum term from go live. After 90 days you may cancel with effect from the next billing cycle, no cancellation fee.
• Fees are invoiced in advance and payable within 14 days. We may suspend the service for accounts more than 14 days overdue, after notice.
• Tier changes take effect the next billing cycle. No new setup fee unless locations are added.

The receptionist is an automated system. It is good, and we monitor it, but no automated system is perfect. We do not guarantee that every call will be answered, transcribed, or handled correctly, that the service will be uninterrupted, or that any particular business outcome (bookings, revenue, answer rates) will be achieved. The agent never quotes prices or makes commitments on your behalf beyond the booking rules you approve.

• Provide accurate business information (services, hours, service area, booking rules) and keep it current.
• Use the service lawfully, including any call recording and telemarketing rules that apply to your business and region.
• Not use the service to deceive callers, send spam, or handle categories of data we have not agreed to (for example medical or payment card data).
• Tell your callers about call handling and recording where the law requires it.

We own the Ring Relay platform, configurations, prompts, and tooling. You own your business data: your customer details, bookings, call summaries, and transcripts, and we process them only to provide the service. On termination we will, on request, export your business data and then delete it within 60 days, except where the law requires longer retention.

To the fullest extent the law allows: our total liability under these terms in any 12 month period is capped at the fees you paid us in that period. We are not liable for indirect or consequential losses, including lost profits, lost bookings, or lost business opportunities. Nothing in these terms excludes liability that cannot legally be excluded.

Either party may terminate for material breach that is not fixed within 14 days of written notice. You may cancel any time after the 90 day minimum, effective the next billing cycle. We may terminate or suspend immediately for unlawful use or non payment as described above.

We process personal data as described in our privacy policy. Where we process personal data on your behalf as part of the service, a data processing agreement is available on request.

These terms are governed by the laws of the State of Arkansas, United States, and the state and federal courts located in Arkansas have exclusive jurisdiction. If any clause is found unenforceable, the rest stand. We may update these terms with reasonable notice; continued use after the notice period is acceptance.